Privacy policy
Privacy policy
Your privacy and the privacy of your personal information are important to us. Our people will always be honest and open in their dealings with you and will only collect information that is necessary for us to deliver the best possible products, services and advice.
Any personal information that we collect, we keep strictly confidential, and it can only be accessed by authorised staff within PW Willow Pty Ltd (Plant With Willow) and our related and subsidiary companies. Under the Privacy Act we are required to let you know that we are a wholly owned subsidiary of the RAC Group. Both RAC Group and PW Willow Pty Ltd maintains and uses personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
Plant With Willow does not sell personal information. Our organisation respects the right of individuals to access their own personal information. Plant With Willow’ agents, contractors and other third parties, who need your personal information to provide a legitimate service, are bound by terms in their contracts to ensure your personal information remains protected at all times.
If you do have any concerns about privacy, please do not hesitate to contact us.
1. Your Personal Information
Personal information is information or an opinion (whether true or untrue) about an individual whose identity is apparent or can reasonably be ascertained. To be classed as ‘personal information’, the information must relate to a natural living person. We may collect the following types of personal information from you, including: Name; and Address.
PW Willow believes that any personal information we hold about you should be carefully protected to ensure that your privacy is maintained.
2. Why do we collect personal information?
PW Willow collects personal information about you for the purpose of assessing an application submitted by you for a product or service, providing you with the product or service of your choice and the ongoing administration and management of that product or service.
The personal information that we need for this varies from product to product. If you wish to know more general details about the personal information that we collect for a particular product, please contact us.
3. Sensitive Information
Sensitive personal information includes information or an opinion about matters like your health, criminal history or racial or ethnic origin. In limited circumstances, we need to collect this information from you to assist you. We will not collect sensitive information about you unless you consent to the collection and it is directly related to our activities.
4. How do we collect this information?
We only collect personal information by legitimate means. We normally collect personal information directly from you over the phone, through the mail using paper application forms or electronically over the internet. However, in some circumstances, such as when a product or service is purchased as a gift, we collect personal information from a third party, this may include friends and relatives.
5. What if you choose not to provide us with this information?
Where practical we will give you the option of not identifying yourself, or using a pseudonym, when dealing with us. However, the nature of our business may mean that, if you do not provide us with the personal information we need, we will be unable to administer and manage the product or service that you wish to use or purchase.
6. To whom could we disclose your personal information?
In the course of administering and managing the product or service you have purchased, including for marketing and promotional purposes, we may disclose some of your personal information to other people or organisations. This may include entities associated with us, agents, contractors, organisations with whom we have an alliance or arrangements, and other third parties such as contracted service providers. Who we disclose your information to will depend on the particular product or service that you have purchased.
PW Willow Pty Ltd may disclose your personal details to market research companies to gather independent feedback from you about the performance of Plant With Willow, our contractors and our products and services.
PW Willow Pty Ltd ensures that your personal information is safely archived (if necessary) and securely destroyed by using the services of professional archival and document management companies.
The organisations, that we may disclose your personal information to, are subject to strict guidelines on how they use your personal information and are bound by specific confidentiality and non-disclosure agreements. We may share information with our related and subsidiary companies to help us provide you with more efficient service and to keep you informed about our products and services. Please contact us, if at any time:
you would like to know more information about which companies we regularly deal with and what personal information they receive from us; or
you wish to stop your personal information from being used or disclosed for the purposes set out in this Privacy Policy.
7. Direct Marketing
We do not sell, trade, lease or rent any personally identifiable information we obtain without your prior express consent. It is our aim to provide you with access to a range of leading products and services offered by us and any other organisations whose products and services we promote. To do this, we use the information you provide to us for market research so we can better understand your needs.
We may use your personal information to conduct direct marketing, such as telemarketing and advertising via email, SMS or post, in order tell you about our products and services.
Your personal information may be passed to other entities (including third party entities) for promotional purposes, including direct marketing. Those entities may use the personal information we provide to them to market to you, including by sending you information or contacting you (by telephone, post or electronically) about our products or services. These entities may be associated with us, or be agents, contractors or allied organisations.
We will only market our products and services to you if you would reasonably expect us to do so. The type of personal information we use or disclose will depend on the product or services being offered, but will usually be limited to your name and contact details. Importantly, we will not use any sensitive personal information for marketing purposes without your express consent.
You may choose to opt out of our marketing activities at any time by advising us via the unsubscribe function or other contact information provided in any marketing you receive. Alternatively, you may advise us by contacting us directly.
Please note that it may take up to 60 days to fully implement your request not to receive marketing or promotional materials. We apologise if you receive any materials during this period.
We will not undertake any marketing activities which would amount to a breach of any legislation including the Do Not Call Register Act 2006 (Cth) and the Spam Act 2003.
8. Transferring your information overseas
Sometimes our suppliers, contractors or agents are based overseas, or otherwise have data storage facilities overseas where your personal information will be stored. We may transfer information about you between countries if required for a relevant purpose described above.However, in all cases, we will take reasonable steps to ensure all entities to whom we transfer your personal information comply with the Australian Privacy Act 1988 (Cth), including ensuring appropriate security measures are taken by those entities to protect your personal information from unauthorised access and use.
9. Can you get access to view and correct your personal information?
Generally, you have the right to know all the personal information we hold about you. You can also request they we correct any personal information we hold about you. You can request access to view and/or correct this information by contacting us directly.
10. How will we handle your request for information?
We will respond to your request as quickly as possible and we will provide you with a written, verified copy of the personal information that we hold. Depending on the nature of your request and the accessibility of the information (for example, information may be archived), we will aim to respond within ten working days, but may be able to respond sooner than this. If it will take us longer than this to access your personal information, then we will inform you of the delay and the reason for the delay.
11. Why would we not give you access to or correct your personal information?
In limited circumstances, we may not allow you access to some of the personal information we hold about you, or correct some of the personal information we hold about you where you request us to do so, and if this occurs, we will write to you to explain our reasons.
Some examples of when you might be denied access are if:
access will pose a threat to the life or health of someone;
access would have an unreasonable impact on another person’s privacy;
information relates to anticipated or existing legal proceedings; or
giving access would be unlawful.
12. What can you do if you have a complaint?
If you believe that there has been a breach of privacy or you do not agree with a decision we have made about your access to personal information, you can make a complaint and we will endeavour to resolve it by following our internal complaint resolution process. You can provide the details of your complaint in an email addressed to support@plantwithwillow.com.au
When we receive your complaint, we will ensure that it is handled by the most appropriate person. This person will review your complaint, consider the facts and will provide a response as soon as possible, generally within one working day. If the matter cannot be resolved to your satisfaction, it will be referred to the relevant Manager, who will contact you within five working days. If the complaint is still unresolved, it will be referred to the General Manager, who will advise you of our final decision within fifteen days of the date you first made the complaint.
At every stage of the process we will ensure that you are advised about the progress of your complaint.
13. What if your complaint remains unresolved?
If you are not satisfied with our decision you can direct your written complaint to the Australian Information Commissioner at: Office of the Australian Information Commissioner GPO Box 5218, Sydney NSW 2001 Phone toll free: 1300 363 992 TTY: 133 677 then ask for 1300 363 992 email: enquiries@oaic.gov.au
14. What if this Privacy Policy is amended?
This Privacy Policy may be amended by us from time to time and if we amend this Privacy Policy we will post the changes on this website, make copies available to you on request.
This section of the Privacy Policy describes how https://plantwithwillow.com.au (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
- We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
- FACEBOOK - https://www.facebook.com/settings/?tab=ads
- GOOGLE - https://www.google.com/settings/ads/anonymous
- BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.
Using Personal Information
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
Lawful basis (Europe)
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
- Your consent;
- The performance of the contract between you and the Site;
- Compliance with our legal obligations;
- To protect your vital interests;
- To perform a task carried out in the public interest;
- For our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
Automatic decision-making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
- Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
- Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.
GDPR
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us at support@plantwithwillow.com.au.
Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.
CCPA
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.
If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at support@plantwithwillow.com.au.
Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.
[Be sure to check this list against Shopify’s current list of cookies on the merchant storefront: https://www.shopify.com/legal/cookies]
Cookies Necessary for the Functioning of the Store
|
Name |
Function |
Duration |
|
_ab |
Used in connection with access to admin. |
2y |
|
_customer_account_shop_sessions |
Used to track a user's session for new customer accounts. |
30d |
|
_secure_account_session_id |
Used to track a user's session for new customer accounts. |
30d |
|
_secure_session_id |
Used in connection with navigation through a storefront. |
24h |
|
_shopify_country |
Used in connection with checkout. |
session |
|
_shopify_m |
Used for managing customer privacy settings. |
1y |
|
_shopify_tm |
Used for managing customer privacy settings. |
30min |
|
_shopify_tw |
Used for managing customer privacy settings. |
2w |
|
_storefront_u |
Used to facilitate updating customer account information. |
1min |
|
_tracking_consent |
Tracking preferences. |
1y |
|
_cmp_a |
Used for managing customer privacy settings. |
1d |
|
c |
Used in connection with checkout. |
1y |
|
cart |
Used in connection with shopping cart. |
2w |
|
cart_currency |
Used in connection with shopping cart. |
2w |
|
cart_sig |
Used in connection with checkout. |
2w |
|
cart_ts |
Used in connection with checkout. |
2w |
|
cart_ver |
Used in connection with shopping cart. |
2w |
|
checkout |
Used in connection with checkout. |
4w |
|
checkout_token |
Used in connection with checkout. |
1y |
|
customer_account_locale |
Used in connection with new customer accounts. |
1y |
|
dynamic_checkout_shown_on_cart |
Used in connection with checkout. |
30min |
|
hide_shopify_pay_for_checkout |
Used in connection with checkout. |
session |
|
keep_alive |
Used in connection with buyer localization. |
2w |
|
master_device_id |
Used in connection with merchant login. |
2y |
|
previous_step |
Used in connection with checkout. |
1y |
|
discount_code |
Used in connection with checkout. |
session |
|
remember_me |
Used in connection with checkout. |
1y |
|
secure_customer_sig |
Used in connection with customer login. |
20y |
|
shopify_pay |
Used in connection with checkout. |
1y |
|
shopify_pay_redirect |
Used in connection with checkout. |
30 minutes, 3w or 1y depending on value |
|
shop_pay_accelerated |
Used in connection with checkout. |
1y |
|
source_name |
Used with mobile apps to provide custom checkout behavior. |
session |
|
storefront_digest |
Used in connection with customer login. |
2y |
|
tracked_start_checkout |
Used in connection with checkout. |
1y |
|
checkout_session_lookup |
Used in connection with checkout. |
3w |
|
checkout_prefill |
Used in connection with checkout. |
5m |
|
checkout_queue_token |
Used in connection with checkout. |
1y |
|
checkout_queue_checkout_token |
Used in connection with checkout. |
1y |
|
checkout_worker_session |
Used in connection with checkout. |
3d |
|
checkout_session_token |
Used in connection with checkout. |
3w |
|
checkout_session_token_<<token>> |
Used in connection with checkout. |
3w |
|
cookietest |
Used to ensure our systems are working correctly |
1m |
|
order |
Used in connection with order status page. |
3w |
|
identity-state |
Used in connection with customer authentication |
24h |
|
identity-state-<<token>> |
Used in connection with customer authentication |
24h |
|
identity_customer_account_number |
Used in connection with customer authentication |
12w |
|
card_update_verification_id |
Used in connection with checkout. |
20m |
|
customer_account_new_login |
Used in connection with customer authentication |
20m |
|
customer_account_preview |
Used in connection with customer authentication |
7d |
|
customer_payment_method |
Used in connection with checkout. |
1h |
|
customer_shop_pay_agreement |
Used in connection with checkout. |
20m |
|
pay_update_intent_id |
Used in connection with checkout. |
20m |
|
localization |
Used in connection with checkout. |
2w |
|
profile_preview_token |
Used in connection with checkout. |
5m |
|
login_with_shop_finalize |
Used in connection with customer authentication |
5m |
|
preview_theme |
Used in connection with the theme editor |
session |
|
shopify-editor-unconfirmed-settings |
Used in connection with the theme editor |
16h |
|
wpm-test-cookie |
Used to ensure our systems are working correctly. |
session |
Reporting and Analytics
|
Name |
Function |
Duration |
|
_landing_page |
Track landing pages. |
2w |
|
_orig_referrer |
Track landing pages. |
2w |
|
_s |
Shopify analytics. |
30min |
|
_shopify_d |
Shopify analytics. |
session |
|
_shopify_fs |
Shopify analytics. |
30min |
|
_shopify_s |
Shopify analytics. |
30min |
|
_shopify_sa_p |
Shopify analytics relating to marketing & referrals. |
30min |
|
_shopify_sa_t |
Shopify analytics relating to marketing & referrals. |
30min |
|
_shopify_y |
Shopify analytics. |
1y |
|
_y |
Shopify analytics. |
1y |
|
_shopify_ga |
Shopify and Google Analytics. |
session |
|
customer_auth_provider |
Shopify analytics. |
session |
|
customer_auth_session_created_at |
Shopify analytics. |
session |
|
unique_interaction_id |
Shopify analytics. |
10min |
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.